Service Director - Toyota West

Columbus, OH

Service Director - 

Job Summary:This Service Director plays a key role in managing and overseeing the operations of the Service Department at Toyota West. This position is responsible for maximizing the efficiency, revenue and productivity of the service department while achieving the highest level of customer satisfaction.

Service Director Responsibilities:

  • Responsible for the operations, personnel, marketing and profitability of the department
  • Hire technicians and service advisors
  • Train all advisors, technicians and lot technicians on dealership procedures
  • Manage technician productivity
  • Observe, encourage and inspire advisors to ensure customer loyalty
  • Forecast sales, gross profits and expenses
  • Maintain an above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction
  • Develop and execute effective customer relations policies
  • Hold weekly departmental meetings and set sales and service goals
  • Interact with outside vendors and other dealership management
  • Prepare and administer an annual operating budget for the service department
  • Attend managers; meetings as requested
  • Direct and schedule the activities of all department employees
  • Provide technical assistance to employees as needed
  • Conduct meetings with department employees to discuss activities and problems of mutual interest
  • Monitor technicians payroll records

QualificationsEducation & Experience:

  • 3- 5-year management experience in dealership operations supporting material handling, heavy equipment or automotive industries with a background in parts and service
  • 2- or 4-year college degree, trade school, or combination of experience in a field such as automotive technology, industrial technology, business or related experience
  • Successful business operations/financial aptitude is a plus
  • Ability to lead, communicate clearly, and effectively with all employees
  • Intermediate skills in Microsoft Office Applications (i.e. Excel, Word, Outlook, etc.)

Complete employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening (required)

We offer competitive wages and industry leading benefits package as we are looking for only the most engaged and talented individuals to become a part of the Germain Automotive Partnership. 

Toyota West Benefits:

  • Health, dental and vision insurance
  • 401(k) 
  • Short term and Long term Disability Insurance
  • Life Insurance
  • Paid Time Off
  • Employee discounts

Company Overview:

Headquartered in Columbus, Ohio since 1947, Germain Automotive Partnership is one of the top privately held and well-respected dealer groups.  Germain Automotive Partnership consists of 11 state of the art Sales, Service and Insurance facilities in Central Ohio and Naples, Florida including:

  • Germain Lexus of Dublin
  • Germain Lexus of Easton
  • Germain Ford
  • Germain Nissan
  • Germain Mazda
  • Germain Volkswagen
  • Germain KIA
  • Germain Subaru
  • Germain Hyundai
  • Toyota West
  • Germain Toyota of Naples
  • Germain Insurance Company

Germain Automotive Partnership offers a wide range of automotive products and services, including new and used vehicles, vehicle maintenance and repair services, vehicle parts and various insurance policies.  Our family of great employees has helped Germain Automotive Partnership grow and expand throughout the years by providing world class customer service over and over again.