Automotive Business Development Center (BDC) Rep - Toyota

Columbus, OH

Why is a Business Development Center Representative so important?

It is our mission to provide customers the best online experience when shopping for a new vehicle. Once they make contact with us online, that's where you come in! It is your responsibility to professionally and politely answer customer questions and invite them to the dealership. We believe that when we can provide a great experience for customers before they step foot in the door, we are more likely to earn their business. 

The BDC representative is experienced in giving exceptional customer service, has the drive to earn unlimited income and wants to build a career working with exciting new products; we look forward to talking with you.

The BDC Representative responsibilities:

  • Responds to all internet leads and website live chats
  • Assists customers by communicating via email/text/phone to answer questions
  • Sets solid appointments for sales consultants at the dealerships
  • Follows up with missed appointments to try to reschedule within 48-72 hours


  • Outgoing personality with expertise at developing relationships
  • Basic MS Office knowledge; computer software and internet proficiency
  • Excellent appearance, verbal/written communication, strong negotiation and presentation skills
  • Prior auto sales experience is not required, but may be a plus.
  • Bilingualism is not required, but can be very helpful.
  • Valid Ohio Driver’s license is required.
  • Ability to pass pre-employment testing to include background check, drug test and motor vehicle report is required.

Benefits Overview:

Toyota West is proud to offer the following benefits for our employees:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K
  • Life Insurance
  • Short and Long-term Disability Insurance
  • Paid time off
  • Employee Discounts
  • State of the art technology

Germain Automotive Partnership has 10 dealerships in Central Ohio: 

  • Germain Volkswagen
  • Germain Kia
  • Germain Subaru
  • Germain Hyundai
  • Toyota West
  • Germain Lexus of Easton
  • Germain Lexus of Dublin
  • Germain Nissan
  • Germain Mazda
  • Germain Ford